Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also visit our Track Your Order page and enter your tracking number to check the latest shipment status.

Orders are generally processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional periods, or periods of unusually high demand.

Delivery times depend on your destination, shipping method, carrier, customs procedures, and product availability. Any delivery timeframe provided is an estimate and may be affected by circumstances outside our control.

Shipping availability depends on the destination shown at checkout. If your country or region is available during checkout, we can generally process an order for that destination.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by your local authorities. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact us as soon as possible if you need to change your shipping address. We will do our best to assist you, but we cannot guarantee changes once an order has entered processing or has already been shipped.

Cancellation requests should be submitted as soon as possible after placing an order. If your order has already entered processing or has been shipped, cancellation may no longer be possible.

Tracking systems may take some time to update after a package is shipped. In some cases, there may also be temporary gaps between carrier scans. If your tracking information has not changed for an extended period, please contact our support team with your order number.

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible. Include your order number and, when applicable, photos of the package and item so we can review the case.

Available payment methods are displayed securely during checkout. Payment options may vary depending on your country, currency, and the payment providers enabled on our store.

Payments are processed through secure payment providers available through our Shopify checkout. Kairos Prestige does not directly store your full payment card information.

Some orders may contain products shipped separately due to inventory, fulfillment location, or carrier arrangements. In these cases, packages may arrive at different times and may have separate tracking numbers.